Eki Solutions
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FAQ

Common questions

Is the online estimate the final price?

No. It is a preliminary figure from your requirements. The studio reviews it and sends a final quotation you can accept.

How do I pay?

Invoices show an M-Pesa number, +254743340198, and bank details when those are set. Deposits are recorded against the invoice.

Can I follow the project?

Yes. Create a client account with the same email used on the quotation. The portal shows quotations, milestones, messages, invoices, and support.

What is not included?

Domains, provider hosting, and third-party fees such as M-Pesa or SMS are separate and named before work starts.

How do I find a quote I was sent?

Open Find a quotation, enter the quote number and the email on it, or use the link from WhatsApp. Registering with that email also puts it in the client portal.

Can I book a call first?

Yes. Book a discovery call or WhatsApp +254743340198. The call is to confirm scope before a final quotation.

What is a change order?

If the work grows after you accept, the studio sends a new quotation for the extra lines. The original price stays fixed until you accept the change.